Hi [CONTACT_NAME], this is Matt from HCIP — Healthcare Industry Partners. We help practices recover lost follow-up revenue with automated patient texting. Do you have 2 minutes?
2
Pain Discovery
~30 seconds
Quick question — roughly how many patients does your practice see per month?
⏸ Wait for answer
And what happens when a patient needs a follow-up? Does your staff call each one?
⏸ Wait — they'll usually say yes, or admit they can't keep up
3
Agitate with Data
~30 seconds
That's what we hear from most practices. Here's what the data shows — 47% of patients who need follow-up never actually book. For a practice seeing [their number] patients a month, that's roughly $[visits × 0.47 × $200] per month in lost revenue.
4
The Pitch
~30 seconds
We built a system that fixes this. Your staff exports a patient list once a week — that's their only job. Our AI texts every patient: 'Hi Sarah, it's time for your follow-up. Reply YES to confirm.'80% reply YES. No phone calls needed. Your staff only handles the 15% who don't respond.
5
Demo Offer
~15 seconds
I have a 90-second demo that shows exactly how it works. Can I text you the link right after this call?
If yes →"Perfect. You'll get it in 60 seconds."
If they want to see it now →"Great, go to demo.hcipautomation.com"
6
Objection Handling
"We already use [Solutionreach / Weave / etc.]"
"Great — what's your current confirmation rate? Most practices using those systems still see 30-40% no-shows. We typically hit 80%+ confirmation. Would it be worth 5 minutes to compare?"
"We don't have budget for that"
"Totally understand. It's $300/month. If the system recovers even 10 extra appointments — at $200 each — that's $2,000 in recovered revenue. Net positive in week one."
"Let me think about it"
"Of course. I'll text you the demo link and our ROI calculator so you can plug in your own numbers. If the math makes sense, here's my calendar for a 15-minute setup call: cal.com/hcipautomation/15min"
"How is this HIPAA compliant?"
"Great question. We never include any health information in texts — just 'time for your follow-up, reply YES.' No diagnosis, no treatment info. And we use Twilio's HIPAA-eligible messaging platform with a signed BAA."
"We tried texting patients before and it didn't work"
"What was the system? Usually the issue is timing and follow-up sequences. We send at provider-specified intervals and automatically escalate if there's no response. The multi-touch approach is what gets 80%."
"What if patients don't want texts?"
"They reply STOP and they're automatically opted out. We handle all compliance. In practice, less than 2% opt out."
7
Close
Perfect. Here's what happens next: I'll send you the demo link and our ROI calculator. Take a look, and when you're ready, book a 15-minute setup call on my calendar. We can have you live in 7-14 days.